Return Policy

Overview

This Return Policy outlines the terms and conditions for cancellations, refunds, and returns related to Cozyphshop interior styling services. Please read this policy carefully before engaging our services.

This policy applies to all service packages and consultations provided by Cozyphshop. By booking our services, you agree to the terms outlined in this policy.

Service Cancellation Policy

Cancellation by Client:

• If you cancel a scheduled consultation or service more than 48 hours before the appointment, you will receive a full refund or credit toward future services.
• If you cancel within 48 hours of the scheduled appointment, a cancellation fee of 50% of the service cost may apply.
• If you cancel on the day of the appointment or fail to attend without notice, no refund will be provided.
• For multi-day projects, cancellation terms will be specified in your service agreement.

Cancellation by Cozyphshop:

• In the rare event that we need to cancel or reschedule your appointment, we will provide at least 24 hours' notice and offer a full refund or reschedule at your convenience.
• If we are unable to provide services due to circumstances beyond our control (e.g., natural disasters, government restrictions), we will work with you to reschedule or provide appropriate refunds.

Refund Policy for Services

Interior styling services are customized and tailored to each client's specific needs. Refund eligibility depends on the stage of service delivery:

• Before Service Commencement: If you cancel before we begin work on your project, you may be eligible for a full or partial refund, minus any non-refundable deposits or expenses already incurred.
• During Service Delivery: If you cancel after work has begun, refunds will be calculated based on work completed and expenses incurred. You will be charged for all completed work and materials ordered.
• After Service Completion: Once services have been fully delivered and completed, refunds are generally not available unless there is a material breach of our service agreement.
• Unsatisfactory Service: If you are not satisfied with our services, please contact us within 7 days of service completion. We will work with you to address concerns and may offer adjustments, additional services, or partial refunds at our discretion.

Deposits and Payments

For larger projects, we may require a deposit to secure your booking and cover initial expenses:

• Deposits are typically non-refundable once work has commenced, but may be refundable if cancellation occurs before work begins, subject to the cancellation policy above.
• Final payments are due upon completion of services or as specified in your service agreement.
• Payment plans and terms will be clearly outlined in your service agreement.

Product Returns and Exchanges

If we assist you in purchasing furniture, decor, or other items as part of our styling services:

• Product returns and exchanges are subject to the policies of the individual retailers or suppliers from whom items are purchased.
• We are not responsible for returns or refunds of items purchased through third-party retailers, even if recommended by us.
• If we directly supply items, return eligibility will be specified at the time of purchase and may be subject to restocking fees.
• Custom or made-to-order items are generally non-refundable and non-returnable unless defective or not as specified.

Change of Mind

If you change your mind about a service package or design direction:

• We understand that preferences can evolve. We will work with you to adjust the scope of work where possible.
• Additional charges may apply for significant changes to the original scope of work.
• If you wish to cancel due to a change of mind after work has begun, standard cancellation and refund policies apply.

Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, or supplier failures. In such cases, we will work with you to reschedule services or provide appropriate refunds.

Dispute Resolution

If you have concerns about our services or wish to dispute a charge:

• Please contact us immediately to discuss the issue. We are committed to resolving disputes fairly and promptly.
• We will review your concerns and work with you to find a mutually acceptable solution.
• If we cannot resolve a dispute directly, you may be entitled to seek resolution through the Australian Consumer Law or relevant consumer protection agencies.

Australian Consumer Law

Nothing in this Return Policy affects your rights under the Australian Consumer Law. You are entitled to remedies if services are not provided with due care and skill, are not fit for purpose, or do not match descriptions provided.

If you believe our services have not met these standards, please contact us to discuss your concerns and potential remedies.

Processing Refunds

If a refund is approved:

• Refunds will be processed within 14 business days of approval.
• Refunds will be issued to the original payment method used for the transaction.
• Processing times may vary depending on your financial institution.
• You will receive confirmation once the refund has been processed.

Contact Us

If you have questions about this Return Policy or need to request a cancellation or refund, please contact us:

Cozyphshop
13/15 Bonview Cct, Truganina VIC 3029, Australia
Email: help@cozyphshop.world
Phone: +61 421 700 405

We aim to respond to all inquiries within 24-48 hours during business hours.

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

We recommend reviewing this policy periodically to stay informed about our return and refund practices.