Privacy Policy

Introduction

Cozyphshop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (cozyphshop.world) or use our interior styling services.

By using our website or services, you consent to the collection and use of information in accordance with this policy. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Project Information: Details about your interior styling project, preferences, and requirements
• Communication Records: Correspondence, inquiries, and feedback you provide to us
• Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages
• Payment Information: Billing details and transaction information (processed securely through third-party payment processors)

How We Collect Information

We collect information through various methods:

• Directly from you when you contact us, request a consultation, or use our services
• Through our website contact forms and inquiry submissions
• During consultations and project meetings
• Automatically through cookies and similar technologies when you visit our website
• From third parties, such as service providers or business partners, with your consent

How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our interior styling services
• To communicate with you about your project, inquiries, and our services
• To process payments and manage billing
• To improve our website functionality and user experience
• To send you marketing communications (with your consent) about our services, promotions, and updates
• To comply with legal obligations and protect our legal rights
• To analyze website usage and trends to enhance our services
• To respond to your requests, questions, and feedback

Disclosure of Information

We may disclose your personal information in the following circumstances:

• Service Providers: To third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing platforms
• Business Partners: To vendors, suppliers, and contractors involved in delivering your interior styling project
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity
• With Your Consent: When you have explicitly consented to the disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We use secure servers, encryption technologies, and access controls to safeguard your data. We regularly review and update our security practices to address emerging threats.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Project-related information may be retained for a reasonable period after project completion to provide ongoing support and for record-keeping purposes.

Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or out-of-date information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Objection: Object to certain uses of your information, such as direct marketing
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights

To exercise these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your personal information may be transferred to and stored in countries outside Australia. When we transfer information internationally, we take steps to ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Cozyphshop
13/15 Bonview Cct, Truganina VIC 3029, Australia
Email: help@cozyphshop.world
Phone: +61 421 700 405

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.